In both a personal and business context, mistakes provide an opportunity for improvement through learning and fixing. Mistakes are not the same thing as failing. In fact, marketers see customer mistakes as an opportunity to strengthen the relationship. So how do we use mistakes to our advantage?
The KISS acronym has it’s origins in engineering, with Kelly Johnson, a lead engineer of aircraft handing his team some basic tools and challenging them to design a jet aircraft. The purpose of the challenge was to ensure that the resulting aircraft could be repaired by an average mechanic, using ordinary tools, in the field and under combat conditions. A great tool that we use to simplify the process of running a business is The Business Cycle
Every day we are talking with business owners and operators who are striving to optimise their business success. They each operate within a unique set of attributes including their skills, personality, resources, market share, number of employees, industry and location, to name a few. Consequently, there is no ‘one size fits all’ solution. Indeed, the concept of a formula for success implies we have absolute control over all the variables. Any farmer, banker, real estate agent or tourism operator will tell you this is simply not true. Luck has a huge role to play. Or does it?
If you're anything like me, you might be a bit over hearing about Millennials. They're people born approximately between 1982 and 2004 (depending on what you read, this range can vary, starting as early as 1977). Also known as the Net Generation, researchers have them pegged as selfie-absorbed, device junkies with little affiliation to political or religious groups. But are they really? Read more
Entrepreneurs are interesting types. They crave independence are incredibly driven and seemingly consume risk like a 5 year old eating smarties! However, one significant quality stands out when we consider the shared traits of successful entrepreneurs. They all see the world differently and find innovative, creative ways to solve problems. Struggling to find your creativity? Read on...
Have you ever worked with someone who seems to question everything and everyone? Or what about that team member who seems to avoid tasks or procrastinates.
Understanding our personality tendencies provides important context in the work place (and at home). It helps us get on with our colleagues, form more effective teams and improve the organisational culture.
One of our team members has a son, Jack, who plays the drums in a band called Reflecks. The band recently played at Marsden Cove. It was a great evening of entertainment. Each member of the band had absolute clarity about their role, what they were doing and when. How can we learn from this in our business?