Every day we are talking with business owners and operators who are striving to optimise their business success. They each operate within a unique set of attributes including their skills, personality, resources, market share, number of employees, industry and location, to name a few. Consequently, there is no ‘one size fits all’ solution. Indeed, the concept of a formula for success implies we have absolute control over all the variables. Any farmer, banker, real estate agent or tourism operator will tell you this is simply not true. Luck has a huge role to play. Or does it?