Why ‘Just One More Thing’ is Costing You Thousands
Ever had a client who thinks you’ve got a magic wand?
You’re halfway through a project when they say, “Hey, while you’re here, can you just…”
Suddenly, you’re adding a few extra tiles, moving power points, or nudging a wall “just a little to the left.”
This is what we call scope creep—those small, unplanned changes that quietly eat into your time, budget, and bottom line. But the good news? With the right systems in place, you can manage it smoothly and professionally—without compromising your client relationships.
Here’s your builder’s guide to keeping things on track:
1. The “While You’re Here” Add-On – Charge for Changes, Fairly
It’s common for clients to think of new ideas mid-project. And that’s okay—projects evolve. But just like a mechanic charges for extra parts, builders should charge for extra work.
Pro tip:
Put a clear Variation Fee Policy in place. When a client says, “Just one more thing,” respond with: “Absolutely! Let me get you a quick price first.”
Most clients appreciate the clarity, and it helps them weigh up whether that change is worth it.
2. The “It’s Urgent!” Moment – Set Clear Boundaries Early
Sometimes enthusiasm can spill over into 9 PM texts or last-minute changes that feel urgent in the moment. Setting expectations early is key.
Here’s how:
Clearly define your working hours and stick to them.
Keep all variations in writing—this protects you and the client.
Gently remind clients that late changes may impact timelines and cost. Often, this helps them prioritise what really matters.
3. The Goldilocks Scenario – “Actually, Can We Change It Back?”
You complete a task to spec, only to hear, “Hmm, it’s not quite what I pictured...”
This happens more often than you'd think—especially with visual decisions.
To stay on track:
Use a sign-off process before actioning any changes.
Include a fee for rework in your terms, just like any professional service.
Add decision deadlines in your contract to reduce last-minute indecision.
4. The “Pinterest Problem” – When Inspiration Strikes Mid-Project
Clients often find new inspiration mid-way through a build. Suddenly, the plan changes from minimalist to vintage chic with a waterfall marble bench.
What helps:
Introduce a design freeze date after which changes are discouraged.
Make it clear that material swaps may affect timelines and costs.
Be transparent and solution-focused when discussing the trade-offs.
The Takeaway: You’re a Builder, Not a Genie 🏗️
Clients value your expertise—not just your tools. By setting clear expectations, having strong processes, and communicating openly, you’ll stay in control of the project and the relationship.
So next time someone says, “Can you just…?” You’ve got the perfect reply: “Happy to help! I’ll send you an updated quote shortly.”
Because great builds come from good plans—not magic.